Terms of Service

General Information

About Us

Tall Grass Enterprises, trading as Ironbark Creek Beef, operates a paddock-to-plate beef business, supplying premium grass-fed beef directly from our farm to your table.

Application of Terms

These Terms of Service apply to all sales, orders, and interactions with Ironbark Creek Beef—whether online, by phone, or in person.

Updates

We may update or modify these terms at any time without prior notice. It is your responsibility to review them regularly for any changes.

Governing Law

These terms are governed by the laws of Queensland, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Queensland.

Product Information and Pricing

We strive to provide accurate details about our products, including cut, weight, and other specifications. Due to the natural variation in agricultural goods, actual product appearance and weight may vary slightly.

Pricing

All prices are in Australian Dollars (AUD) and include GST unless otherwise stated. Prices may change at any time without notice. The price charged will be the price at the time your order is placed.

Availability

Product availability may be affected by seasonal, health, or processing variables. If we cannot fulfil your order, we will notify you promptly and offer an alternative, a credit, or a full refund.

Orders and Payment

You agree to provide accurate and up-to-date information when placing your order.

Order Confirmation

An email confirmation will be sent once your order is received and payment is processed. This does not constitute acceptance. Acceptance occurs when your order is dispatched or made available for collection.

Right to Refuse/Cancel

We reserve the right to cancel or refuse orders for reasons including:

• Product unavailability
• Errors in pricing or product descriptions
• Suspected fraud
• Failure to meet collection or delivery conditions

Payment Methods

We accept credit card and direct debit payments. Full payment is required before dispatch or collection.

Payment Security

All transactions are processed through secure payment gateways. We do not store credit card details.

Collection and Delivery

Collection (if applicable)

• Orders marked for collection must be picked up from the designated butcher within business hours.
• You must present valid ID and your order confirmation upon collection.
• Due to the perishable nature of our products, it is your responsibility to collect your order within the specified timeframe. We are not liable for spoilage or deterioration resulting from delayed collection.

Delivery

• We currently do not offer a delivery service.
• Customers are responsible for arranging their own collection as per the guidelines above.

Returns, Refunds, and Cancellations

Perishable Nature

Due to the perishable nature of our beef products, returns or refunds are not available unless the product is faulty, incorrectly supplied, or does not meet guarantees under Australian Consumer Law (ACL).

Faulty or Incorrect Products

• Notify us within 24 hours of collection.
• Provide photographic evidence of the issue.
• We may require the product to be returned for assessment.
• If valid, we will offer a replacement, credit, or full refund at our discretion.

Change of Mind

We do not offer refunds or exchanges for change of mind.

Cancellations

• Orders may be cancelled up to 2 weeks before the scheduled collection date for a full refund.
• Cancellations made after this period may result in a cancellation fee or no refund if the product has already been processed.

Food Safety and Storage

Your Responsibility

Once collected, you are responsible for proper storage. Refrigerate at 0–5°C or freeze below –18°C. Use the product by the indicated use-by date.

Safe Handling

We package products to retain optimal temperature during transit. Prompt refrigeration or freezing is essential.

Allergens

While we mainly handle beef, please contact us with any specific allergen concerns before ordering.

Animal Welfare and Sustainability

Our Commitment

We uphold ethical animal welfare and sustainable farming practices. Learn more about our methods on our About Us or Our Farm page.

Traceability

All of our beef is fully traceable from paddock to plate.

Limitation of Liability

To the fullest extent permitted by law, Ironbark Creek Beef disclaims liability for any loss or damage resulting from use of our website, products, or services, including but not limited to indirect, incidental, or consequential damages.

Where consumer guarantees under the ACL apply, our liability is limited to:

• Replacing goods or supplying an equivalent; or
• Paying the cost of replacement or acquisition of equivalent goods.

Intellectual Property

All content on our website; including text, images, logos, and branding—is the property of Ironbark Creek Beef or our licensors. Unauthorised use or reproduction is strictly prohibited.

Privacy Policy

We collect and use personal information in accordance with our Privacy Policy.

Dispute Resolution

We aim to resolve any complaints fairly and efficiently.

If you have a concern, please contact us:

📧 [email protected] 📞 0405 271 040

We will acknowledge your complaint within 2 business days and aim to resolve it within 10 business days.

Contact Information

For all inquiries related to these Terms of Service, your order, or our products, please contact:

Ironbark Creek Beef

📧 Email: [email protected]

📞 Phone: 0405 271 040